Quality Assurance Program

Hitachi Information Systems, whose main aim is to provide IT services which satisfy the customer, is implementing complete quality control of products and services in systems integration.
Since the System Development Division acquired international ISO9001 standard certification for quality assurance in 1995, we have been proceeding with acquiring certification for each office throughout the country.
We continue in our efforts to create high quality products and services that anticipate customers’ needs, including the building of an operational environment with high reliability for the future, and are working to enhance customer satisfaction.

On July 1st 2004, the Quality Assurance Division was established to reorganize and unify the quality assurance functions that until then had been under the control different divisions.
This office strengthens the company-wide system service quality assurance capabilities of Hitachi Information Systems, provides support when there are failures, develops quality assurance technology and tools, and does quality assurance inspections of constructed systems and operation services.
In 2005, we established a priority evaluation standard problems related to quality, and strengthened diagnosis, judgment, and reporting systems.
We have also improved Web systems related to quality assurance information and shortened response times issues by information sharing.
In 2006, we continued to tackle activities aimed at high quality systems, and worked towards ensuring quality improving our credit rating through fault prevention activities (including system inspections) and the establishment of problem solving SWAT.

Hitachi Information Systems obtained ISO/IEC20000*1 and ISO/IEC27001 (JIS Q27001: 2006)*2 certification from the Japan Quality Assurance Organization which deals with companies which provide data center services for the banking industry.
Hitachi Information Systems, as a basis for supporting systems for core operations through the effective use of capital expenditure and operating tools, has improved reliability and operational quality at the data center.
We have also been providing services at the highest level to customers through the operating performance of the ITIL base since 2004. Our actions were highly rated and merited certification at that time.
Hitachi Information Systems aims to provide the safest and most appropriate services possible by further strengthening the data center as a trusted IT service company, using the Pooling concept”―with the Japanese SOX Law and our Medium-Term Management Plan 2007-2010 (to be implemented in 2008) in mind.